Overview

The3Amigo is our brand name. The following Terms and Conditions of Service apply to all products and services provided by The3Amigo (hereinafter referred to as ‘the Company’) and in the event of any dispute are governed by the laws of Scotland.

All work is carried out by the Company on the understanding that the client has agreed to our terms and conditions.

CHARGES & BILLING

1. All estimated prices quoted, whether written or verbal, are for the listed and mentioned services only. Any additional services required to complete a project will be quoted for in advance and charged accordingly. Deliveries and couriers are additional.

2. All prices are based on expected or agreed customer chosen product where alterations, size changes are needed by the Customer, it may result in additional changes required by Customer due to our products are made to order.

3. All charges & prices for services carried out by the Company are subject to VAT (where applicable) at the prevalent rate

4. Where there is a change to the agreed brief, the Company will inform the Customer in advance of any extra costs likely to be incurred.

5. All work is billed in full, there is no option available within the company to pay monthly.

6. For all Customers, payment in full + VAT is required in advance before any work will commence.

7. If at any point during the creation of product cycle a customer wishes to cancel, they may do so but will be invoiced an amount that the Company judges to be proportional to the amount of work completed on the commission and further compensatory charges for Waste of materials & printing press time or any other supply costs accruing.

DELIVERY

8. The Production times may vary on the Website and are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact the customer care via email. If the Produced Order is lost during Shipment, the company will investigate and may provide replacements when appropriate.

9. The customer is responsible for ensuring that the specified delivery address for each and every Order is valid and accurate. If a delivery of an Order is incomplete due to an invalid or incorrect address, the customer can either request a reshipment or cancellation of the order. Costs associated with reshipment of the Order and/or cancellation shall be borne by the customer.

10. If an order has not been delivered by the time slot specified, then customers should contact customer care via email within 5 working days in order to be eligible for a reprint/refund.

11. If tracking of an Order states that it has been delivered, yet the Customer reports it as not received, the company reserves the rights to refuse a free of charge Reprint or a Refund. Such cases will be individually investigated by the company.

12. An Order can be delayed due to delays from shipping carriers. The company cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, the company assumes no liability associated with delay and does not offer any Reprints and/or Refunds caused by shipping delays, unless our customer care team determines that the package was lost in-transit.

13. the company reserves the right to refuse a request for Refund or Reprint, if the reasons for the complaint are due to the following: issues in the artwork file, placement, limitations of the product, bleed areas and not following the design guidelines and/or any other reason not eligible for a Refund or Reprint. Such requests will be dealt on a case-by-case basis.

14. The company does not hold any inventory and does not perform any of the development or manufacturing of any of the Products or handle printing itself. Other than issues caused by technical error, we are not responsible for the quality and outcome of Produced Orders. The quality of the production is dependent on the selected Provider. Each Provider has their own tools and procedures and Users are expected to perform their own research when selecting a Provider, as well as submitting Content that satisfies the provided print quality requirements.

15. Products are unique and produced to the Order, therefore, they are non-refundable. By submitting an Order to production either manually or via an automatic setting, you acknowledge that the Order execution or Order contents (products, shipping method, delivery and return addresses) cannot be further modified.  If the shipment details are incorrect, or if the Customer Ordered the wrong size or colour, the company cannot be held responsible. The Merchant is responsible for relaying the correct information from the Merchant’s Customers.

COPYRIGHT & IP

14. It is the Company responsibility to ensure the copyright protection on all products and to ensure that all designs are free from legal action.

15. By supplying images, text, or any other data to the Company for private work, the Customer grants the Company permission to use this material freely in the pursuit of the design.

DATA PROTECTION

16. In accordance with GDPR, should the Customer wish for the Company to handle/process any of their customer data or to provide systems to process personal data (eg web-based databases), it is the Customer’s legal responsibility to ensure the processes requested of us are data-compliant and to have a written contract in place with us to carry out such processes. Furthermore, it is the Customer’s responsibility to ensure they have obtained consent from the individuals for the personal data they pass over to us for processing.

DISPUTE & LIABILITY

17. The Company shall be under no liability if it should be unable to carry out any provision of the work for any reason beyond it’s control including (without limiting the foregoing), Act of God, Legislation, War, Act of terrorism, Fire, Flood, Drought, Failure of power supply, Lock out, Strike by employee’s in contemplation of furtherance of dispute or inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Customer may, by written notice, elect to terminate the contract and pay for work done and materials used, but subject thereto, shall otherwise accept delivery when available.

18. The Customer agreed that the Company shall hold no responsibility for any amendments made by any third party after the artwork has been supplied by the Company to the Customer

19. In the event of any bona fide dispute or difference arising between the parties in connection with the Contract (excluding any dispute relating to non-payment of the Charges, for whatever reason), the parties shall attempt to resolve such dispute or difference in good faith or by mediation. It is the responsibility of the Customer to inform the Company immediately of any issue that may lead to a dispute (including but not limited to quality, service, cost, deadline), without such information, no disputes will be entered into.

20. Advice of any loss, quality or damage issues must be reported to the Company within three clear working days of delivery and receipt (whether be printed or digital) and any claim in respect thereof must be made in writing to the Company within 2 working days thereafter. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with.

21. Any discrepancies relating to any invoice must be reported to the Company within 1 calendar month from the date of issue. The Company reserves the right to dismiss any claims and will not be held liable in respect of any claim should the aforementioned requirement not be adhered to.

CREDIT & MARKETING

22. The Company reserves the right to use both initial creative concepts and final approved design work for the purposes of the Company’s marketing activities (both online and offline) unless otherwise requested/agreed with the Customer.

23. Terms and Conditions may be changed at any time without prior notice.